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Posted: Tuesday, July 11, 2017 12:12 PM


Job Title

Copy and Print Technical Specialist


Position Profile

May do one or more of the following for high-end equipment (segment 5+), mastering in one or exhibiting competency in several areas: press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties.

Job Duties and Responsibilities

• Follows Ricoh Service Excellence performance requirements.
• Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
• Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work.
• Achieves Time Productive statistics by meeting standards established by the facility.
• Meets company production standards by achieving at the Impressions Per Hour (IPH) rate in accordance with standards established by the branch.
• Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required to match originals.
• Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.
• Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location.
• Scans jobs and saves to tape by following the facilities electronic tape storage procedures.
• Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
• Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.
• Presents professional appearance to clients by dressing in a professional attire according to company standards.
• Ensures adequate time is scheduled for the completion of overnight work in production by assisting the Production Manager with the completion of an overnight plan.
• Validates the job scope of each customer order by using the "Look Deep Questions."
• Maintains a productive work environment by ensuring that the "Job Scheduling Board" is up-to-date reflecting declining hours and that the Orders In Staging Area is clean and organized.
• Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
• Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies.
• Maintains skill level by scoring at a rate of 90% or higher on the Black and White Print Specialist Skill Review.
• Maintains skill level by scoring at a rate of 90% or higher on the Color Specialist Skill Review.
• Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications)

• Requires high school diploma or equivalent.
• Prefers minimum of 3 years of related experience in a high volume print/copy environment; previous experience using Xerox print/copy equipment is preferred.
• Requires intermediate or higher computer skill level, specifically using Microsoft Office applications (Excel, Word, etc.).
• Requires strong direct, face-to-face customer service experience.
• Requires strong communication skills (oral & written).
• Requires strong computer skills including knowledge of web-based software.
• Working knowledge of Planet Press preferred.

Ricoh is an EEO/Affirmative Action Employer -- M/F/Disability/Veteran.

Apply at link:

• Location: Indianapolis, Indianapolis, IN

• Post ID: 26988153 indiana is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017